Refund policy
Refund Policy
Refund Policy
At Lumora, we strive to provide high-quality products and a smooth shopping experience.
Returns
We accept returns within 7 days of delivery if:
- The product is damaged.
- The wrong product is received.
- The product has a manufacturing defect.
To request a return, email us at:
Include:
- Order Number
- Photos of the product
- Reason for return
Non-returnable Items
Returns will not be accepted if:
- The item has been used.
- The product is damaged by the customer.
- The return request is made after 7 days.
Refunds
Once the returned item is inspected, refunds will be processed to the original payment method within 5–7 business days.
Order Cancellation
Orders may only be cancelled before they are shipped.